Introduction to Kohl's Department Stores
Introduction
to Kohl’s Department Stores
1.
Mission
Kohl’s is a department store that sells a
wide variety of products ranging anywhere
from kitchenware, bedroom décor, shoes, toys for children and clothing for men,
women, juniors, and children. Along with onsite stores, Kohls also offers an
online store with an even more extensive catalogue for products that are not
carried in store. The department store also offers quality customer service
care provided to all customers to help assist them with their shopping with
inside the store or to help them with the kiosk that provides them with the online
store.
Kohl’s department store prides themselves with
offering exceptional customer service with the help of the associates and with
offering products at a reasonable price. It has been an organization that I
have worked with for two years and as one of the associates it’s our goal to
help our store achieve great customer service, sales and credits.
2.
Website
Link
The link below, will direct you to the
online store and on that page can link you to the customer service, account,
associate care, and Kohl’s Charge pages.
3.
History
of Kohl’s Department Store
The founder Maxwell Kohl originally opened
grocery stores in the late twenties and then moved on to opening supermarkets
in 1946 throughout Milwaukee before opening Kohl’s Department Store on September 12, 1962 in Brookfield,
Wisconsin. Since opening in 1962 Kohl’s Department Stores franchised into 1,155
locations around the country.
4.
How I
am involved
Currently I am floor associate and that makes
my role versatile to be able accomplish most tasks around the store. My main role
is to assist customers, give back up to registers or the jewelry counter, maintain
the fitting rooms, answer department calls and train new associates. As a floor
associate, I have worked in every department in the store anywhere from twelve
to twenty-four hours a week.
5.
Kohl’s
Management Style
At Kohl’s Department Store, I have noticed
that communication is integral to a daily work day and shows characteristics of
the Human Relations Theory.
Communication at Kohl’s is very two-way between myself as the associate and the
customer or between myself and other associate(s) or manager(s) because it often
the only way to complete a task or solve a problem. Human Relations Theory is
based on a slightly more dyadic (two-way) conceptualization of communication (Modaff,
Butler, and DeWine, 2017). During a shift it is not unusual to get stopped by
customers or to assist them if there is a problem, but to do so it sometimes
requires to be creative and fast-thinking to assist them in anyway. This is an
example of how workers should be allowed to voice their opinions, complaints,
suggestions, and feelings (Modaff, Butler, and DeWine, 2017). The last example of
this, is that once we know what needs to be done, it is up to us as floor associates
to decide which task to complete first, whether we maintain the fitting rooms
or straighten the department, it is up to us to decide which gets done before
the other.
Not only is the Human Relations Theory at
play, but so is Digital Taylorism because
technology has become a useful tool in the retail industry and for Kohl’s
Department Stores as well. For associates we use online resources to check our
payroll and schedules when it relates to directly to the store, other than that
we use text messaging to other associates if we are looking for more shifts or
if we are looking for someone to cover our shift, so we do not leave the store
understaffed for that day. The store also houses two kiosks that act like the online stores
and offer free shipping directly to the customer’s house if they buy the
product on the kiosk. Advanced communication technology and computerized
information systems have made it possible to structure and monitor interactions
between organizational members and customers (Modaff, Butler, and DeWine, 2017).
This is especially helpful when a customer finds a product they like, but we currently
do not have in store. This allows us to still make the sale and leave the
customer happy that they can still get the product that they want.
Works
Cited
Website:
History Of Kohl’s.
Website:
Kohl’s Department Store
Text:
Organizational Communication
Modaff, Butler, & DeWine. (2017). Organizational Communication: Foundations,
Challenges, and Misunderstandings. Boston, Massachusetts: Pearson.
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