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Blog Post 4: Peer and Co-worker Relationships at Kohl’s Department Store

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Part One: One of my peer relationships at Kohl’s I would consider to be a special peer relationship. There are high levels of self-disclosure on both of our ends. I have told her a lot about my family and some of the personal struggles that I have had and in turn, she’s told me about her family and her struggles. We have talked a lot and she’s become a true friend that I can confide in. With this level of self-disclosure, it leads to high levels of emotional support from both of us. Since we know a lot about each other, we can tell if we are having trouble trying to get through the shift due to personal struggles. There have been a few times she’s struggled to get through the shift and I so listen to what she’s going through and offer her advice, so it could boost her morale. I had recently had to call off and she reassured me that she knew what I was going through and she did not blame me for calling off. Part Two: a)     Proxemics does influence my relationship
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Superior- Subordinate Communication

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Superior- Subordinate Communication at Kohl’s Department Store ·          Trust: Since I work in a department store, I have several mangers and so for this purpose I will focus on my direct manager that is a head of my department rather than my store manager. On a scale of 1 (no trust) to 10 (very trusting) of how much I trust my superior, I would have to seven. Behaviorally Consistent: One of the main managerial behaviors I have noticed from this manager is that he is behaviorally consistent, whereas he always has a good attitude whenever he comes into the store. This manager tends to always tends to be very forthright with knowledge and shows that he remembers the issues that I have mentioned that take place within the department. Behavioral Integrity: Out of all the managers, this one usually goes out of their way to help solve a problem if an associate has one and I know he will actually try to fix the situation. Over Christmas Holiday, I found I was not going
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Organizational Culture of Kohl's Department Store

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·          Values: Two valued traits that Kohl’s Department Store shares is respect and responsibility. ·          Respect is a very important value amongst not only towards customers, but towards other associates. On the very first day, new associates are taught to be kind and work with other associates, along with always showing a smile to customers and to ask them if there is anything we can do to assist them with their shopping. One of the big factors to getting hired is knowing that respect towards your fellow associates and customers is what will help the organization make sales and maintain high customer service satisfaction. ·          Responsibility is also something that is highly valued at Kohl’s Department Store. Associates are trained to be responsible whether it means to be responsible with the technology that they are given to help them do their job or when the associate is up at the register. As associates we are trained to sign out any technology we ge
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Introduction to Kohl's Department Stores

Introduction to Kohl’s Department Stores 1.     Mission Kohl’s is a department store that sells a wide variety of products ranging anywhere from kitchenware, bedroom décor, shoes, toys for children and clothing for men, women, juniors, and children. Along with onsite stores, Kohls also offers an online store with an even more extensive catalogue for products that are not carried in store. The department store also offers quality customer service care provided to all customers to help assist them with their shopping with inside the store or to help them with the kiosk that provides them with the online store. Kohl’s department store prides themselves with offering exceptional customer service with the help of the associates and with offering products at a reasonable price. It has been an organization that I have worked with for two years and as one of the associates it’s our goal to help our store achieve great customer service, sales and credits. 2.     Websit
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