Organizational Behavoir of Kohls Department Store

·          Values: Two valued traits that Kohl’s Department Store shares is respect and responsibility. ·          Respect is a very important value amongst not only towards customers, but towards other associates. On the very first day, new associates are taught to be kind and work with other associates, along with always showing a smile to customers and to ask them if there is anything we can do to assist them with their shopping. One of the big factors to getting hired is knowing that respect towards your fellow associates and customers is what will help the organization make sales and maintain high customer service satisfaction. ·          Responsibility is also something that is highly valued at Kohl’s Department Store. Associates are trained to be responsible whether it means to be responsible with the technology that they are given to help them ...

Introduction to Kohl’s Department Stores 1.     Mission Kohl’s is a department store that sells a wide variety of products ranging anywhere from kitchenware, bedroom décor, shoes, toys for children and clothing for men, women, juniors, and children. Along with onsite stores, Kohls also offers an online store with an even more extensive catalogue for products that are not carried in store. The department store also offers quality customer service care provided to all customers to help assist them with their shopping with inside the store or to help them with the kiosk that provides them with the online store. Kohl’s department store prides themselves with offering exceptional customer service with the help of the associates and with offering products at a reasonable price. It has been an organization that I have worked with for two years and as one of the associates it’s our goal to help our store achieve great customer service, sales and credits. ...